Please immediately inspect your order upon receiving it and contact me immediately if there is any issue to your received item. This will allow me to evaluate the issue right away and make it right.
Wrong item or size received
If you've received the wrong item or size that isn't what you've ordered, please send me a message so we can fix this right away.
Lost, damaged or broken item
Any damage during shipment should be directed to your local USPS post office. Once it leaves my space, I don't have control over the package anymore. If the item is lost, damaged or broken please click here to file a claim with USPS. Make sure take clear visible photos of the damaged item, packing materials, inside and outside of box.
I only accept return for exchanges up to 7 days after delivery date. The fastest way to ensure you get what you want is to return the item you have in its original condition, once the return is accepted then make a separate purchase for the new item.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and a refund will not be process.
Please send your return for an exchange in its original package if possible to:
Aloe Painted Pots
14700 Sycamore St NW
Andover, MN 55304
If a refund is eligible, refunds will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.